Acceptable Use Policy (AUP)
This Acceptable Use Policy (“AUP”) governs the use of the Innvois Platform by Merchants and their authorized users. It forms part of the Innvois Terms of Service.
Its purpose is to protect the integrity of the Platform, ensure compliance with applicable laws, maintain trust with Payment Service Providers (“PSPs”), and safeguard users and third parties.
1. General Use Obligations
Merchants agree to:
- Use the Platform only for lawful business purposes
- Comply with all applicable local and international laws
- Maintain accurate business and invoice information
- Refrain from misusing payment or billing systems
- Not attempt to compromise system integrity or security
Innvois reserves the right to investigate suspected violations and take enforcement action as permitted by law.
2. Prohibited Business Activities
2.1 Illegal Goods or Services
The Platform may not be used for activities involving illegal goods or services, including but not limited to:
- Controlled substances
- Illegal pharmaceuticals
- Prohibited weapons
- Counterfeit or stolen goods
- Fraudulent financial services
- Pyramid or Ponzi schemes
- Unlicensed gambling
- Human trafficking or exploitative services
2.2 Restricted or High-Risk Activities
The following activities may be restricted or require prior approval:
- Adult content businesses
- High-risk cryptocurrency schemes
- Unlicensed lending or credit operations
- Speculative or unregulated investment schemes
Innvois reserves the right to determine risk classification and restrict industries at its discretion.
3. Fraudulent & Deceptive Conduct
Users may not:
- Issue fraudulent or fabricated invoices
- Manipulate invoice amounts to mislead customers
- Simulate transactions to generate artificial activity
- Reuse payment references dishonestly
- Falsify tax or VAT records
- Use the Platform for money laundering
Suspected fraud may result in immediate suspension and referral to payment providers or authorities.
4. Abuse of Payment Systems
The Platform may not be used to:
- Circumvent PSP safeguards
- Test stolen card data
- Generate artificial payment traffic
- Exploit chargeback processes
- Misrepresent goods or services to obtain payment
Innvois cooperates with licensed PSPs and regulatory authorities in cases of suspected abuse.
5. Security & Technical Misuse
Users may not:
- Attempt unauthorized access to accounts or systems
- Probe or scan for vulnerabilities
- Deploy malware or harmful code
- Interfere with service performance
- Bypass rate limits or authentication controls
- Reverse engineer or replicate Platform infrastructure
Automated scraping, crawling, or data extraction is prohibited unless explicitly authorized.
6. Data Misuse
Merchants must not:
- Upload unlawfully obtained personal data
- Collect personal data for unlawful purposes
- Sell or misuse customer data
- Transfer customer data in violation of applicable laws
Merchant remains responsible for lawful data handling under applicable data protection regulations.
7. Intellectual Property Abuse
Users may not:
- Copy or replicate platform code
- Use Innvois trademarks without authorization
- Build competing services using confidential information
8. Platform Integrity & Fair Use
Users may not:
- Create multiple accounts to evade restrictions
- Abuse promotional programs
- Manipulate subscription tiers
- Disrupt service availability
9. Monitoring & Enforcement
Innvois may monitor usage patterns to detect fraud, abuse, or security threats.
Where violations are suspected, Innvois may:
- Issue warnings
- Suspend accounts temporarily
- Terminate accounts permanently
- Notify payment providers
- Report to regulatory or law enforcement authorities
Suspension may occur without prior notice where immediate action is necessary to mitigate risk.
10. Reporting Violations
Suspected violations may be reported to: compliance@innvois.com
11. Policy Updates
Innvois may update this AUP in response to regulatory changes, PSP requirements, or risk assessments. Continued use of the Platform constitutes acceptance.