Cookie Policy

This Cookie Policy explains how Innvois Solutions Limited(“Innvois”, “we”, “us”, or “our”) uses cookies and similar technologies when you access:

• The Innvois marketing website
• The Merchant Portal
• The Admin Portal
• Related web applications

This Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable functionality such as maintaining login sessions, remembering preferences, improving performance, and enhancing security.

Cookies may be:

• Session cookies (expire when the browser closes)
• Persistent cookies (stored for a defined duration)

2. Categories of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for platform functionality and security. Without them, the Platform cannot operate.

• User authentication and session management
• JWT or secure session handling
• CSRF protection
• Load balancing
• Security validation mechanisms

These cookies are required for contractual and security purposes. They cannot be disabled via preference controls.

2.2 Security Cookies

Security-related cookies help detect suspicious activity and protect against abuse.

• Monitoring login attempts
• Preventing session hijacking
• Fraud detection
• Rate-limiting support

These cookies operate under legitimate interest and security necessity.

2.3 Performance & Analytics Cookies

These cookies help us understand usage patterns and system performance.

• Page interaction metrics
• Error frequency monitoring
• Performance optimization data
• Device and browser type

Where required by law, these cookies are enabled only after user consent.

2.4 Functional Cookies

Functional cookies store non-essential preferences, such as interface configurations and display settings.

Disabling these cookies may affect user experience but not core functionality.

3. Third-Party Technologies

We may use third-party service providers for:

• Hosting infrastructure
• Analytics and performance monitoring
• Error tracking
• Security monitoring

These providers may set cookies or use similar technologies in accordance with contractual data protection agreements.

We do not permit third-party advertising cookies within the Merchant Portal or Admin Portal.

4. Legal Basis for Cookie Usage

Depending on jurisdiction, we rely on:

• Contractual necessity (authentication cookies)
• Legitimate interest (security and system integrity)
• Consent (analytics and non-essential cookies)

Where required by law, users are presented with a cookie consent mechanism before non-essential cookies are enabled.

5. Managing Your Cookie Preferences

Users may manage cookie preferences through:

• Browser settings
• The in-app preference controls (where available)

Disabling certain cookies may impact functionality.

6. Retention Periods

• Session cookies: deleted upon browser closure
• Persistent cookies: retained for defined operational durations
• Security cookies: retained only as long as necessary for protection

7. Do Not Track Signals

Some browsers provide “Do Not Track” signals. Due to the absence of universal standards, Innvois does not automatically respond to all such signals, but respects consent-based controls where legally required.

8. Updates to This Policy

We may update this Cookie Policy to reflect changes in law, technology, or platform functionality. Continued use of the Platform constitutes acceptance of updates.

9. Contact

Privacy inquiries: privacy@innvois.com