Subscription & Billing Policy

This Subscription & Billing Policy governs subscription plans, billing cycles, payment processing, renewals, failed payments, upgrades, downgrades, and pricing adjustments for the Innvois Platform.

This Policy forms part of the Terms of Service and applies to all Merchants using paid features.

1. Subscription Plans

1.1 Plan Structure

Innvois may offer:

• Free tier (limited functionality)
• Monthly subscription plans
• Annual subscription plans
• Custom enterprise agreements
• Usage-based add-ons (where applicable)

Each plan may include defined feature limits, user limits, and invoice or transaction limits. Official plan details are published on the pricing page.

1.2 Plan Selection Responsibility

Merchants are responsible for selecting a plan appropriate to their operational requirements. Innvois does not guarantee that any specific plan is suitable for a particular business model.

2. Billing Cycles

2.1 Monthly Plans

Billed in advance and automatically renewed on a recurring basis (calendar month or equivalent recurring period).

2.2 Annual Plans

Billed in advance and automatically renewed every twelve (12) months.

2.3 Enterprise Agreements

Enterprise subscriptions may be governed by a separate written agreement, which shall prevail in the event of conflict.

3. Automatic Renewal

Unless cancelled prior to the renewal date, subscriptions automatically renew.

By subscribing, the Merchant authorizes Innvois to charge the selected payment method for recurring subscription fees and applicable taxes.

Cancellation must occur before the renewal date to prevent further charges.

4. Payment Processing

4.1 Payment Methods

Subscription payments are processed through licensed Payment Service Providers (PSPs). Innvois does not store full card details.

4.2 Billing Confirmation

Upon successful payment:

• Subscription access is activated or extended
• Transaction confirmation is recorded
• Billing history is available in the Merchant dashboard

5. Failed Payments

If a recurring payment fails, Innvois may:

• Attempt automated retries
• Notify the Merchant
• Apply a discretionary grace period

During any grace period, access may remain active at Innvois’ discretion.

If payment remains unsuccessful:

• Paid features may be restricted
• Subscription may be suspended
• Repeated failures may result in termination

6. Refunds

Subscription fees are non-refundable except:

• Duplicate charges
• Verified technical billing errors
• Refunds required by applicable law

No partial refunds are provided for unused time, downgrades, inactivity, or feature dissatisfaction.

Subscription chargebacks may result in immediate suspension.

7. Upgrades & Downgrades

7.1 Upgrades

Upgrades may take effect immediately and may incur prorated charges where supported by the billing system.

7.2 Downgrades

Downgrades typically take effect at the next billing cycle. Downgrades do not trigger refunds for the current billing period.

Merchants are responsible for ensuring compliance with plan limits.

8. Taxes

Subscription fees may be exclusive of VAT, sales tax, or other applicable taxes unless explicitly stated.

Merchants are responsible for any tax obligations arising from their use of the Platform.

9. Pricing Changes

Innvois may revise subscription pricing.

Where pricing changes occur:

• Advance notice will be provided
• Changes apply at the next renewal cycle

Continued use after renewal constitutes acceptance of revised pricing.

10. Plan Abuse & Manipulation

Merchants may not:

• Bypass plan limits
• Create multiple accounts to avoid charges
• Manipulate billing cycles
• Exploit promotional offers

Innvois may suspend accounts, adjust billing, or terminate access where abuse is detected.

11. Cancellation

Merchants may cancel at any time via account settings or written request where applicable.

Upon cancellation:

• Access continues until the end of the paid billing period
• No further renewals occur
• Refunds are not issued for remaining time

12. Data Access After Cancellation

After cancellation, Merchants may be permitted to export data within a defined access window.

Certain financial or compliance records may be retained as required by law.

13. Dispute Resolution

Billing disputes must be submitted in writing with transaction references and supporting documentation.

Disputes are governed by the Terms of Service.

14. Policy Updates

Innvois may update this Policy from time to time. Continued use of the Platform constitutes acceptance of the updated Policy.